Refund Policy

Thank you for shopping at Gloxay! We hope you love your customized treasures, but we understand that sometimes things don't go as planned. This Refund Policy explains our guidelines for returns, refunds, and exchanges.

1. Eligibility for Refund or Return:

To be eligible for a refund or return, please ensure the following conditions are met:

  • Product Condition:

    • The item must be unused, in its original packaging, and in the same condition as received.

  • Request Timing:

    • You must initiate the return or refund request within [number of days] days of receiving the product.

2. Non-Eligibility for Refund or Return:

Unfortunately, we cannot process refunds or returns for:

  • Customized Items:

    • Products that have been personalized or customized specifically for you.

  • Intimate or Sanitary Goods:

    • For hygiene reasons, certain items cannot be returned, such as earrings or undergarments.

  • Downloadable Products:

    • Items that are downloadable or accessible electronically.

3. How to Initiate a Refund or Return:

To request a refund or return, please follow these steps:

  • Contact Customer Support:

    • Reach out to our Customer Support team with your order number and a brief explanation of the issue.

  • Wait for Approval:

    • Our team will review your request and provide instructions on how to proceed.

4. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds:

    • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

  • Late or Missing Refunds:

    • If you haven't received a refund yet, please check your bank account first. Then contact your credit card company or bank, as there may be processing time before your refund is officially posted.

5. Exchanges:

If you received a damaged or defective item and need to exchange it for the same item, please contact our Customer Support team.

6. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions about our Refund Policy, please contact us at [contact@gloxay.com].

Thank you for choosing Gloxay!